Using crowd sourcing web2.0 tools has been a revolution to the public but isn’t limited to commercial goods. Government services are also embarking on Web2.0 to improve the citezen engagement. This is a revolution of government services and can provide immediate and relevant feedback for government initiatives and improve transparency of public services that would normally be hidden behind bureaucratic walled gardens.
The three tier government action pyramid
The way forward is illustrated by the government taskforce that has specific goals to engage with the online community. In the table above there are three key focuses for action using gov2.0 techniques. This three tier actions pyramid seeks to effectively engage with the public not by only inviting them but involving them in the discussion, ultimately including us in the decisions our tax dollars pay for. Furthermore, collaboration with the government is the way forward. Ironically there is no government right now, so who better to run the country then the people. Power to the people is no old concept and now using the resources of the web, we can finally see some true commitment for establishing democracy on micro decisions.
So where could crowd sources be used and where should we start? Crowd sourcing could be used in a number of different ways. Policy, infrastructure, and maintenance are some areas of interest. Local and community maintenance is a perfect place to start. Harnessing the collective intelligence of the crowd in regards to urban planning could shed light on previously gray areas. The proposed taskforce will provide deep engagement previously reliant on forums for community response. Some of the forums that were in place were Google groups, govloop and Ozloop but now the government has proposed a more sophisticated discussion and sharing method that will likely have desired results and give the power to the people.